Reporting to the Chief Operating Officer, the Operations and Volunteer Manager oversees house operations, facilities, volunteer leadership, and volunteer-driven programming to ensure a safe, well-maintained, welcoming, and mission-centered environment for guest families.
The Operations and Volunteer Manager supervises Housekeeping and Maintenance staff and collaborates closely with internal departments, volunteers, community partners, and vendors to ensure operational excellence while upholding Ronald McDonald House Connecticut and Western Massachusetts commitment to compassion, hospitality, and family-centered care.
Reporting to the Guest & Volunteer Service Manager, the Guest Service Associate (GSA) is responsible for delivering the highest standards of hospitality to all guest families staying at our House programs, and for overseeing the program in the absence of full-time staff.
Reporting to the Family Service Manager, the Guest Service Associate (GSA) is responsible for delivering the highest standards of hospitality to all guest families staying at our House programs, and for overseeing the program in the absence of full-time staff.
